Special Education Concierge - Privacy Policy

Privacy Policy

Special Education Concierge
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Special Education Concierge (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

Name, email address, phone number, physical address

Payment information when you make a purchase or request a quote

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

IP address, browser type, device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use collected data for:

Providing and improving our services

Processing transactions and payments

Communicating with you about inquiries, appointments, and service-related updates

Enhancing website functionality and user experience

Ensuring security and fraud prevention

Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support communications, and important service updates.

Opt-In & Consent

You will only receive messages if you have explicitly opted in

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

You may cancel SMS notifications at any time by replying “STOP”

You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

All opt-out requests are processed within 24 hours

Message Frequency & Content

Message frequency varies based on your interactions with our business

Messages are directly related to services you have requested

Promotional messages are only sent with specific consent

Help & Support

Reply “HELP” for assistance or contact us at [email protected]

Customer support is available during regular business hours

Carrier Information

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting services (such as SMS delivery or customer service) is permitted. All other use cases exclude text messaging originator opt-in data and consent, which will not be shared with third parties.

We implement strict data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

Third-party vendors assisting with operations such as payment processing, scheduling, and communications

SMS aggregators and messaging providers solely for delivering messages you have consented to receive

All service providers are contractually required to maintain confidentiality and security.

Legal Compliance

When required by law, regulation, legal process, or to protect our rights

In response to valid court orders or law enforcement requests

Business Transfers

In the event of a merger, acquisition, or sale of assets

In all cases, text messaging opt-in data and consent records are excluded from transfer, except to SMS service providers required to deliver messages.

5. Data Security

We implement reasonable security measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest

Secure access controls and authentication

Regular security assessments

Employee training on data protection

Breach notification procedures as required by law

Secure backups and disaster recovery processes

Despite these safeguards, no system can guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behavior

Remember user preferences

Improve website functionality

Measure service effectiveness

You may manage cookies through your browser settings. Disabling cookies may limit some website features.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information

Opt out of marketing emails via the “unsubscribe” link

Opt out of SMS messages by replying “STOP”

Request information about how your data is processed

Withdraw consent for future communications

File a complaint with a supervisory authority if applicable

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Special Education Concierge.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website with the updated effective date. Significant changes may be communicated via email or website notice.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Special Education Concierge
Phone: +1 (714) 292-3676
Email: [email protected]
Website: https://specialeducationconcierge.com